SHIPPING POLICY

OUR KPOP Shipping Policy

At OUR KPOP, we strive to provide our customers with a seamless and efficient shopping experience, which extends to our shipping policies. We understand the excitement of waiting for your favorite K-pop merchandise to arrive, and we are committed to ensuring your orders reach you as swiftly and safely as possible. Below is a comprehensive overview of our shipping policy.

1. Shipping General

  • All parcels from OUR KPOP are shipped from Korea.
  • Shipping cost is calculated from Korea to the destination country.
  • Every order is normally shipped out within 72 business hours from the time of order confirmation. If a shipping delay occurs, we will inform customers of the issue within 72 hours.
  • We are unable to ship to the following address: P.O. Box, APO, FPO, DPO. This message appears automatically and won’t disappear even after customers enter the full address. As long as customers can proceed to the next stage, there won’t be any issues.

2. Delivery Options

We offer three delivery options to cater to different needs and locations. Please note that the availability of these options may vary depending on your region.

A. Standard Shipping Our standard shipping option collaborates with local post offices to deliver your packages. The typical delivery time is 2-3 weeks. In some countries, you may need to visit your local post office to pick up your package in person.

B. Priority Shipping For those who need their K-pop goodies a bit sooner, we offer priority shipping in conjunction with local transportation companies. This option usually ensures delivery within 1-2 weeks.

C. Express Shipping For the fastest delivery, we provide express shipping via air courier services. With this option, you can expect your package to arrive within 1 week.

3. Shipping Notice

  • According to the local customs policy, if the weight of the box is more than 3kg, you must pay the customs fees. (The weight shown on the site may differ from the actual weight.)
  • The weight of the box and bubble wrap will automatically be added to the shipping weight when the shipping method is selected.
  • Please note that import duties and taxes are not included in the price of the item. These charges are the buyer’s responsibility.

4. Free Shipping

We are pleased to offer free shipping on orders that meet the minimum purchase amount, which varies by region. Here are the thresholds for free shipping:

  • USA, Canada, Mexico: $120
  • Europe: $120
  • East Asia: $110
  • West Asia, Middle East: $130
  • India: $150
  • South America: $170
  • Africa: $130
  • Russia: $130

5. Order Value Limit

Due to customs regulations that can cause extensive delays, OUR KPOP limits the maximum order amount to $500 (excluding cost of shipping). Customers who wish to purchase more than $500 are recommended to place two separate orders to avoid customs issues.

6. Delivery Failure

A. Lost Parcel

  • Customers need to inform us when the delivery status has been marked as “Delivered,” but they haven’t received it so that we can inquire with the shipping company regarding it.
  • Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
  • A refund can be processed only if the delivery company officially claims the parcel as “Lost.”
  • The delivery company is not responsible for a stolen or missing package after delivery to the recipient's correct address, and a refund is not possible in this case.

B. Tax Payment Refusal

  • If customers refused to pay the customs tax, as stated in the “Shipping Notice,” refund is NOT possible in this case.
  • After it is confirmed that customers refuse to pay customs tax within the determined period decided by the shipping company, the package will be returned or disposed of. Even if customers change their mind and want to pay it, as it is already too late, refund or redelivery is not possible.

C. Recipient Unreachable

  • In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the package will be returned or disposed of.
  • Please be aware that a refund is NOT possible in this case.


Why Choose OUR KPOP?

Choosing OUR KPOP means more than just buying merchandise; it’s about joining a global community of K-pop enthusiasts. Our mission is to keep you connected with your favorite idols by delivering the latest albums, fashion-forward merchandise, and exclusive accessories right to your doorstep.

Our site not only features secure and stylish shopping but also keeps you updated with the latest Korean entertainment news. This continuous update aims to attract more visitors and increase traffic, ensuring you stay informed about the latest happenings in the world of K-pop.


Stay Connected

Please feel free to follow us on Facebook and Instagram for updates, discounts, and the latest news. Join our ever-growing community of K-pop enthusiasts and dive into the world of K-pop with OUR KPOP. We're here to bring you joy, connection, and a closet full of must-haves.

For any further details regarding our shipping policy or to start shopping, visit our website. Thank you for choosing OUR KPOP!